Most leadership problems aren’t people problems
They’re system problems. And the system starts at the top.
The Fix is a sharp, fast-moving business fable about what real organizational change actually takes, and why the leaders willing to examine themselves are the ones whose teams become exceptional.
About The
Fix
He hired a coach to fix his team.
She looked somewhere he didn't expect.
CEO James Wilson is weeks away from his company’s most important annual planning session, and convinced that one person on his leadership team is holding everything back.
When he hires executive coach Jayne Swan to solve the problem, she does something he didn’t see coming: she looks somewhere he hasn’t looked yet.
The Fix is the story of what real organizational change actually takes. Fast-moving, honest, and built around a truth most leadership teams need to hear: the system almost always reflects the leader at the top.
Who's it for?
You Lead a Team
And you’ve wondered why capable, smart people keep underperforming, no matter what you try.
You Advise or Coach Leaders
And you’re looking for a resource that names what you’re already seeing in the organizations you work with.
You’re Always the One Being Fixed
Something always felt off about that. You want to understand the process better, and learn to see clearly.
The Leadership Operating System
Every organization has one. Most leaders have never looked at it.
It’s not your org chart or your strategy deck. It’s the shared behaviors, decision frameworks, and execution rhythms that determine how your team actually operates when things get hard.
When it’s working, strong individuals move as one.
When it’s broken, you get confusion, friction, and the quiet sense that your people aren’t performing the way you know they can.
The Fix shows you where to look first.
About the Author
Betsy Kauffman has spent more than two decades working alongside hundreds of business leaders across multiple industries. She is the founder and CEO of Cross Impact, a globally recognized organizational design and executive coaching firm based in Charlotte, NC.
Her superpower is seeing, naming, and addressing the elephants in the room, with honesty and empathy. The result is what she calls the Leadership Operating System: the shared behaviors, decision frameworks, and execution rhythms that turn a group of strong individuals into a team that operates as one.
Betsy is a TED Speaker, keynote presenter, and mentor in the Charlotte Women in Business Mentoring Program.
Founder & CEO, Cross Impact | TED Speaker | Executive Leadership Coach
Assess Your Leadership Alignment
Not every leadership team needs this work, and not every organization is ready for it.
Take our short, guided assessment to evaluate whether deeper alignment is what your team needs right now. The assessment surfaces patterns related to trust, communication, focus, and execution and helps clarify next steps.